V 2.1.6 (AUGUST 12, 2020) Fix: Unable to submit reply if bcc field is disabled Fix: Italian translation file
This plugin adds to WordPress the features of a complete helpdesk ticket system. Easy to configure and easy to use is our first priority. This plugin is result of our 4+ years of experience with WP Support Plus Responsive Ticket System trusted by more than 10,000+ active users. This plugin is one step ahead in order to simplicity, functionality and extendability.
CORE FEATURES :
- GDPR Compatible: This plugin is fully compatible with GDPR Law.
- Unlimited Tickets: There is no limit of tickets can be created in free version.
- Unlimited Agents: You can create any number of agents so that you can divide your workload of replying tickets.
- Ajax functionality: Almost every functionality is Ajax based so that its operational speed is at its best.
- Front-end & Backend interface for agents: There is no need to pay anything to give your agents ability to manage their tickets on front-end. Agent can simply access tickets from same page where users can. Lots of settings given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default orderby for agents and customers, number of tickets agent & customer can see, etc.