Changelog V 2.1.9 (DECEMBER 28, 2020) New feature: Added “Last reply by” in ticket list New feature: Added “Last reply on” in ticket list New feature: Setting to hide New Ticket button for agents and customers New feature: Added Copy Ticket URL button in an individual ticket New feature: Date range option added in Date custom field type New feature: Attachment size threshold error improvemets New feature: Added None option in agent search advanced filter New feature: Customer redirected to ticket list upon closing the ticket New feature: Option to send email notification to current user Fix: Notice mime_content_type() on file that does not exists
Description This plugin adds to WordPress the features of a complete helpdesk ticket system. Easy to configure and easy to use is our first priority.
This plugin is result of our 4+ years of experience with WP Support Plus Responsive Ticket System trusted by more than 10,000+ active users. This plugin is one step ahead in order to simplicity, functionality and extendability.
CORE FEATURES :
- GDPR Compatible: This plugin is fully compatible with GDPR Law.
- Unlimited Tickets: There is no limit of tickets can be created in free version.
- Unlimited Agents: You can create any number of agents so that you can divide your workload of replying tickets.
- Ajax functionality: Almost every functionality is Ajax based so that its operational speed is at its best.
- Front-end & Backend interface for agents: There is no need to pay anything to give your agents ability to manage their tickets on front-end. Agent can simply access tickets from same page where users can. Lots of settings given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default orderby for agents and customers, number of tickets agent & customer can see, etc.
We are not providing any purchase code, licence key, activation key or crack. Some of the products are pre-activated or nulled (bypassed licence key system). You can find the documentation files inside of zip or their official page. We are not providing any tehcnical support with any price. You should check the documenation or youtube channel of developers to learn how to install, how to configure and how to use...