Customer care does make sense. If your clients have good experience working with your store, they keep on buying. If users get a timely support they keep loyalty. Likewise, you can help new visitors to improve a communication with your buyers thus get an assistance without sending a request to your staff.
With Ask It Nulled extension for Magento 2 you can add a product questions block with ease. Question/ answer blocks can be placed either on product or category page and on any other page in your store. Both guests and registered customers may leave comments. This way you provide your visitors with an immediate answer to their questions. The number of the questions while discussing is unlimited.